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    Our website does not currently have an English version, however, you may find key information concerning delivery, payment, returns, and refunds and our contact information below. If you have any questions regarding purchasing with us - our Customer Support team is more than happy to address them in English. Feel free to contact us at [email protected] or by phone +39 028 998 1994.

    Delivery

    The delivery times of our products vary and are specified in the product description field.

    All orders are delivered free of charge to your home in Italy (to a location reachable by cargo minibus). Delivery costs to the islands are calculated individually. For an additional fee, the driver can carry the furniture inside.

    If you live in the Northern or Central part of Italy, you will receive an SMS with an estimated delivery time before the actual delivery. If the time does not work, you will need to contact the driver directly. If you live outside this area, the driver will contact you at the phone number specified in the order to provide you with the exact delivery time frame the day before the actual delivery.

    Payment

    • While purchasing with us, you can make use of the following payment options:
    •  
    • Cash on delivery. For your comfort, we offer an opportunity to pay for products with cash - no prepayment is required. During the delivery, the driver will give you the receipt and a VAT invoice for your order.
    • Mobile and bank card payment. Pay with your credit/debit Visa or Mastercard card, or purchase using mobile payments - Google Pay, Apple Pay or PayPal.
    • Klarna. With Klarna, you can instantly pay for your order in full, or pay up to three monthly installments.
    • Bank transfer. After choosing the bank transfer method you can pay for your order up until the day of the delivery, however, the payment must reach our bank before the delivery of your order. To be able to initiate a bank transfer, contact our customer service to get the required payment information.

    Return and warranty

    All of our products are covered by a 24-month manufacturer's warranty and a 365-day money-back guarantee. To initiate a product return, contact us at [email protected] detailing your problem (please attach a picture of a defect). More information and additional conditions can be found in the text below.

    365-day money-back guarantee

    If you are not 100% satisfied with your purchase, you can return your purchased items within 365 calendar days and receive a full refund, and there will be no charge for furniture returns - we will pick them up for free.

    If the item is of unsatisfactory quality, we commit to replacing it with a product of suitable quality or refunding the money paid for the item. Refunds will be made to your specified bank account via a bank transfer.

    • Return conditions:
    • - The product has to be in its original packaging (for product inspection you can cut through the packaging tape which holds the packages closed).
    • - The product must not be damaged by the customer.
    • - The product must be in marketable appearance (labels, and safety packaging must not be damaged). Note: This paragraph does not apply if the product is being returned due to poor manufacturing quality.
    • - The product must have all the units and packages, just as it was received.

    Take note that assembled products of good quality cannot be returned.

    24-month quality guarantee

    All furniture comes with a 24-month manufacturer's warranty unless the manufacturer provides a longer warranty period.

    Before assembling furniture, we recommend carefully inspecting it and ensuring that the product does not have any visible defects. We also recommend keeping the original packaging. Information about the product model, which is provided on the product packaging, may be required during the warranty service.

    • Warranty validity conditions:
    • - Throughout the assembling process, the customer has to adhere to the assembly instructions.
    • - The product has been used for its intended purpose and maintained according to the specified supervisory rules.
    • - Warranty applies to defects in product quality caused by the fault of the manufacturer and transportation by the seller's transport.
    • The buyer is not eligible for warranty coverage in these instances:
    • - Buyer failed to adhere to furniture maintenance and supervision rules.
    • - The products were damaged by the buyer.
    • - The furniture has not been subjected to any damage due to force majeure events.
    • Warranty claim process:
    • Should you notice any defects during the warranty term, please take pictures and send them to us at [email protected]. The manufacturer will decide whether the warranty will be applied - meaning whether the defect appeared while manufacturing. You will be informed about the manufacturer's decision through the communication channel you've reached out to us to.

    Contacts

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